Support ref
2204150040004382 MAPS renewal. window
expiring but changed address and account verification incomplete
Visual Studio
licence expired 1 May
Exchange, email,
Teams stopped working 5 May
Stephen has
Parkinson’s, Peter has just had emergency surgery for a detached retina.
We need
your help to solve this ASAP
NB Until we can
renew our subscription email me on stephen.solt@outlook.com or call +44 7747 71389
Planchest
update Thursday 12 May 2022
OK final
effort today almost a month after our more
than 10 years of Microsoft Partner membership was called into question. We will
have to seriously consider giving up and replacing our MAP subscription with
retail licences. it isn't so much the expense but the dismal prospect of having
to carry out installation and configuration only to arrive at a less
satisfactory development environment than hitherto.
The
fundamental problem is that Microsoft is using a verification method which
conflicts with the GDPR and isn't looking at what we are saying in response.
So I'm going to summarise our
efforts so far by listing the documents Peter or Steve have submitted with live
links where possible:
|
Website showing name, address, contact
information, and domain of the organization |
|
|
Company registration and directors |
|
|
Invoice
125702 Domain Registration -
Planchest.net |
Peter
submitted this. I haven’t seen it |
|
Invoice
60567144 Domain Registration - planchest.co.uk ( 2 Years ) |
|
|
Invoice
61244064 Domain Renewal - planchest.net ( 1 Year ) |
|
|
Invoice
65505698 Web hosting for planchest.co.uk |
|
|
Peter
Lord medical note: re emergency surgery |
|
|
Client
reference from Costain Plc |
|
|
Webpage
created to prove control of the domain planchest.co.uk |
I'm
taking the opportunity to submit even more documents in support:
|
Screenshot
of Fasthosts control panel my account page |
|
|
Screenshot
of Fasthosts control panel my domains page |
|
|
Invoice
10378 Planchest.net first hosted by Fasthosts 2009-05-12* |
|
|
TXT
records created on planchest.net |
|
|
TXT
records created on planchest.co.uk |
Surely we have proved that
Planchest limited is the owner of domains planchest.net and planchest.co.uk,
that business is being carried out by Peter Lord as director, Stephen Solt as consultant. A situation indeed which
differs little from that which obtained during more than 15 years Microsoft
partner status.
Please grant
verification so that we can renew our MAPS subscription and get back to work
for our clients.
*13
years ago today
Planchest
update Monday 9 May 2022
Having updated this page over the weekend I uploaded a pdf
print of the webpage to verification
with a note that if verification failed could somebody
PLEASE ring me.
But this morning I find rejection again with this
advice:
There are 2 reasons why we can't do this, namely:
·
The domain purchase and renewal
invoices from Fasthosts didn't mention Planchest Ltd, just Peter Lord. At my
request Fasthosts have reversed this but they can't seem to get name and the
company to appear.
·
There is no chance of getting
detailed registration information thanks to the GDPR.
Microsoft won't talk to us but I noticed there is still a TXT
entry MS=ms60392983
in the DNS records for Planchest.net that I remember making as verification
when first applying for MPN. So I'm going to try that.
Then I'm going to go
to Microsoft UK headquarters in person and complain about the whole ridiculous
process.
Planchest update
Sunday 8 May 2022
Planchest have been Microsoft Partners since 2009 but this status is
currently undergoing flawed re-verification.
On 14th of April
we changed the business address to reflect Stephen Solt's
resignation as Director and Peter Lord's resumption of control of the business
he started in 1999. These changes were already implemented at Companies House
so imagine our dismay at the unanticipated disastrous consequences: this
launched an online verification process which proved impossible to satisfy
whilst preventing us renewing our Microsoft action-pack subscription with the
result that we have been unable to to use Visual
Studio from Sunday 1st of May and our planchest.co.uk email stopped working on
the 5th of May!
We raised a support ticket on 15 April but this only resulted in one email from support on 16
May which didn't address our problems and seems to have been abandoned by
Microsoft. It remains open nearly three weeks later with no action by them or
reaction to our further submissions or notes.
Microsoft agents responded to two
telephone appeals for help with promises of calls back from the appropriate
team which have not materialised days later. Apparently
Microsoft is very busy. Planchest is not: our
business remains suspended and we are unable to work
for our clients who will naturally be concerned. But we can't even email them!
This webpage
was created to prove control of the domains planchest.co.uk and
planchest.net
Planchest's main website is still available at http://www.planchest.net/default.aspx
Planchest continues to develop:
Technical
Risk Management System (TRMS) for Costain plc
Alinea
Management System (AMS) for Alinea Consulting
Registered office: Bulley Davey, 6
North Street, Oundle, Peterborough, PE8 4AL
Company number: 04294212
Director: Peter Lord, Bengore, 57 Stylecroft Road,
Chalfont St Giles, Bucks HP8 4HsY
Email: peter@planchest.co.uk (not currently available)
Mob: 07973 402924
Consultant: Stephen Solt, 16
Church Street, Warmington, Peterborough, PE8 6TE
Email: steve@planchest.co.uk (not currently available)
Mob: 07747 718389